Terms & Conditions
1. About The Sole Lounge
These terms and conditions apply to all bookings and services provided by The Sole Lounge, operated by Samantha Allen.
By booking an appointment with us, you agree to these terms.
2. Booking and Confirmation
All bookings must be reviewed and confirmed by us before your appointment is secured.
We will contact you to confirm your booking as soon as possible.
Your appointment is only confirmed once you receive confirmation from us.
3. Before Your Appointment
Please complete any required consultation forms before your appointment.
Please inform us if you require gel removal when booking so we can allocate sufficient time.
Please ensure your feet are clean before arriving for your appointment.
4. Payment
Payment is due at the end of your appointment.
We accept cash and bank transfer.
Prices are in GBP and include all applicable taxes.
5. Cancellation and Rescheduling
You must give at least 24 hours notice to cancel or reschedule your appointment.
Cancellations with less than 24 hours notice may result in loss of future booking privileges.
We reserve the right to cancel appointments if necessary and will give you as much notice as possible.
6. Refunds
We do not offer refunds for completed services.
If you are unhappy with your service, please speak to us immediately so we can address any concerns.
7. Your Information
We only use your personal information for booking purposes.
Your contact details will be kept secure and will not be shared with third parties.
We may contact you regarding your appointments and our services.
8. Health and Safety
Please inform us of any health conditions, allergies or sensitivities that may affect your treatment.
We reserve the right to refuse service if we believe it may cause harm to you or affect the quality of service.
9. Liability
We maintain appropriate insurance for our services.
We are not responsible for any loss or damage to personal belongings during your appointment.
Our liability is limited to the cost of the service provided.
10. Changes to Terms
We may update these terms from time to time.
The most current version will always be available when booking.
By continuing to book with us, you accept any updated terms.